Reservation and Cancellations Policy
ABOUT PAYMENTS FOR RESERVATIONS
In Andean Diaries we offer 03 options for payment of reservations:
- Reservations with payments of 100% of the total amount from our website and/or through our sales executives.
- Reservations with payments of 50% + 5% commission per transaction of the total amount from our website and/or through our sales executives*.
If you have not made any of these payments, Andean Diaries will not consider your reservation as CONFIRMED and will not be obligated to provide the requested tourist service.
*The remaining amount can be paid up to one day before the start of your scheduled tour either in our offices with any of the currencies and methods of payment that we provide below.
ABOUT THE TYPES OF CURRENCY
At Andean Diaries we currently accept 03 types of currencies:
- Soles (PEN)
- US Dollars (USD)
- Euros (€)
Our commitment to provide you with one of the best experiences also implies being totally transparent with our travelers so we offer an exchange rate according to the established on the day.
Coming soon: Collections in any currency you wish.
ABOUT PAYMENT METHODS
In Andean Diaries we accept the following payment methods:
- Bank transfer to our corporate account.
- Credit and/or debit card payments through Izipay* and Mercado Pago platforms.
- Paypal, with a 3% surcharge per transaction.
- YAPE digital wallet.
- Cash at our offices.
*Izipay takes approx. 24 hours to transfer the money to our account in case the transaction was made on Friday afternoon or weekends, the money will arrive Monday after noon. According to SUNAT only transactions correctly banked (those that are already in the bank) or paid in cash can be invoiced, so the receipts or invoices will be issued after registering the money in our account.
ABOUT MODIFICATIONS
Andean Diaries offers you the following modification options:
Tours of 01 day or more (except Machu Picchu): You can modify the scheduled date up to 24 hours in advance.
Tours and Tour Packages with Machu Picchu: You can modify the scheduled date up to 72 hours in advance and with extra cost of third parties and administrative costs in tourist train per person as well as buses and entrance to Machu Picchu.
After approving your program date modification you will have up to 24 hours to indicate the new date, subject to availability and price variation.
ABOUT CANCELLATIONS
Tours of 01 day or more (except Machu Picchu):
- Cancellations up to 48 hours before the scheduled date: 25% penalty (administrative expenses) + 6% (payment gateway) of the total amount deposited.
- Cancellations up to 24 hours prior to the scheduled date: 50% penalty (administrative expenses) + 6% (payment gateway) of the total amount deposited.
- Last minute cancellations: 100% penalty.
Tours and Tourist Packages with Machu Picchu:
- Cancellations 05 working days before your scheduled date: 50% penalty (administrative expenses) + 6% (Payment gateway) of the total amount deposited (except Machu Picchu). The amount for the Machu Picchu tour is not refundable.
- Cancellations after 05 working days before the scheduled date : 100% penalty of the total amount deposited.
*Except if there are governmental restrictions (e.g., Peru closes borders).
All refunds will be made in no less than 07 working days and no more than 30 days, depending on the complexity of the refund.
Refunds will be made by bank transfer in the following banks (BCP, BBVA INTERBANK) or through the Paypal platform. In both cases the user must assume the transaction fees depending on the selected method.